Our Most Common Frequently Asked Questions
1. What areas do you serve for residential and commercial clients?
We proudly serve the entire Dallas–Fort Worth Metroplex, including suburbs like Plano, Frisco, Arlington, McKinney, and Southlake. Whether it’s a home or a large commercial property, we bring holiday cheer to your neighborhood or business district.
2. What types of properties can you install lights on?
We install Christmas lights on homes, businesses, retail centers, restaurants, office parks, and HOA entrances. Our team is experienced in working with everything from rooftops to landscape lighting for trees, fences, and walkways.
3. What does the installation process involve?
We start with a free design consultation, then schedule your installation using professional-grade materials. After the holidays, we handle takedown and storage. It’s completely hands-off for you—just enjoy the lights!
4. Can I choose my own lighting design, or do you offer custom mock-ups?
Yes, you can choose from our popular design templates or work with our team to create a fully custom look. We provide mock-ups before installation so you can visualize your display in advance.
5. When should I schedule installation to ensure availability and best pricing?
We recommend booking as early as September or October to lock in your preferred date and early-season pricing. Installations fill up quickly in November and December.
6. Do you supply the lights and materials, or can I use my own lights?
We provide all the lights, timers, extension cords, and clips. This ensures compatibility, quality, and warranty coverage. We typically do not use customer-supplied lights due to performance and safety concerns.
7. What types of lights do you use?
We use high-quality LED C9 and mini lights in a variety of colors and styles. LEDs last longer, use less energy, and stay brighter throughout the season—ideal for Texas weather fluctuations.
8. Are your lights commercial-grade and weatherproof?
Yes. All our lights are commercial-grade, UV-resistant, and built to withstand rain, wind, and cold snaps. We use clips and fasteners that won’t damage your property.
9. Can I choose different colors, effects, or smart lighting options?
Absolutely. We offer warm white, multi-color, and custom color patterns. You can also choose flashing, twinkling, or static effects. Smart timers and dusk-to-dawn sensors are available too.
10. What happens if a bulb or strand stops working during the season?
We offer free maintenance throughout the holiday season. If something goes out, just call us—we’ll send a technician to fix it at no additional cost.
11. Do you offer maintenance, repairs, or bulb replacements during the season?
Yes. Every installation includes ongoing maintenance. We guarantee your display looks perfect from the day it’s installed to the day we take it down.
12. Is there a warranty or service guarantee included in your package?
Yes. All our installations come with a full-season warranty, covering lights, hardware, and service calls. If anything stops working, we fix it fast—no hassle.
13. Are your installers licensed, trained, and insured?
Yes. Our installers are fully trained in ladder safety, electrical setup, and design standards. We are fully insured for both residential and commercial projects across Texas.
14. What safety equipment and methods do you use?
We use commercial-grade ladders, lifts (if needed), and non-invasive clips to protect your roof, gutters, and landscaping. Safety is our top priority for both your property and our crew.
15. How do you prevent damage to my home or electrical system?
We avoid nails, staples, or anything that could cause damage. All connections are professionally tested and waterproofed. We also balance loads across circuits to prevent tripping breakers.
16. How is pricing calculated—flat rate, by square footage, or by item?
Pricing is based on the scope of work, including linear footage, number of trees or structures, design complexity, and whether you choose standard or premium packages. We provide upfront quotes with no surprises.
No hidden fees. All quotes include installation, maintenance, takedown, and optional storage. If you choose our storage plan, your lights are cleaned and neatly organized for next season.
18. When is payment due, and do you require deposits or contracts?
We typically require a 50% deposit to reserve your installation slot, with the balance due upon completion. We also offer multi-year service agreements for returning customers.
19. Do you provide takedown and off-season storage?
Yes. Takedown is scheduled in January and included in your quote. We also offer optional off-season storage—so you don’t have to worry about tangled lights or attic space.
20. Can I enroll in a multi-year lease or service agreement?
Yes. Many of our customers choose multi-year agreements to lock in pricing and secure priority scheduling. This is ideal for commercial clients and repeat homeowners.